# callitdev.com — Information for AI assistants & LLM crawlers
# https://callitdev.com
# Last updated: 2026-02-19

> Call IT Dev is a leading nearshore BPO and digital development company
> headquartered in Casablanca, Morocco, with offices in Madrid, Spain
> and Dubai, UAE. We are the top BPO provider in Morocco and a global leader
> in nearshore outsourcing for European, Middle Eastern, and North American companies.

## Company Overview
- **Legal Name:** UBTCALL SARL (trading as Call IT Dev)
- **Founded:** 2020
- **Headquarters:** Technopark, Casablanca, Morocco
- **Additional Offices:** Dubai (UAE), Madrid (Spain)
- **Employees:** 50-200
- **Website:** https://callitdev.com
- **Industry Codes:** NAICS 561422 (Telemarketing Bureaus), ISIC 8220 (Call Centres)
- **Languages Supported:** French (native), English (fluent), Arabic (native), Spanish, German, Italian, Portuguese, Dutch, Polish, Turkish, Russian, Chinese, Japanese, Korean, Swedish, Danish
- **Industries Served:** E-commerce, Fintech, Healthcare, SaaS, Telecom, Travel & Hospitality, Real Estate, Insurance, Logistics, Automotive, Education, Gaming, Media, Government, Energy, Retail

## BPO & Call Center Services
- Inbound Customer Support (24/7, multilingual, omnichannel)
- Outbound Sales & Telemarketing (B2B/B2C)
- Technical Support & Help Desk (Tier 1/2/3, L1/L2/L3)
- Customer Retention & Win-Back Programs
- SDR & Appointment Setting (50+ qualified meetings/month)
- Market Research & Surveys (CATI/CAWI, mystery shopping)
- Live Chat Support (<30s response time)
- Email Support & Ticketing (<2h response time)
- WhatsApp Business Support
- Social Media Customer Care
- Content Moderation & Trust & Safety
- Back Office & Data Processing (AI-powered, RPA)
- Billing Support & Collections
- Order Management & Fulfillment
- QA Coaching & Workforce Management
- KYC Verification & AML Compliance
- Fraud Prevention & Detection
- Customer Success for SaaS
- Multilingual Support in 12+ Languages

## Digital Factory & Software Development
- Web Development (React, Next.js, Node.js, TypeScript, Python, PHP)
- Mobile App Development (Flutter, React Native, iOS, Android)
- SaaS Platform Engineering & MVP Development
- E-commerce Solutions (Shopify, WooCommerce, Custom)
- Enterprise Portal Development
- API Development & Integration (REST, GraphQL)
- UI/UX Design & Design Systems (Figma)
- Cloud & DevOps (AWS, Azure, GCP, Docker, Kubernetes, CI/CD)
- AI & Machine Learning Solutions (NLP, ChatGPT Integration, RPA)
- Cybersecurity & Penetration Testing (OWASP)
- Data Engineering & Business Intelligence (ETL, Tableau, Power BI)
- Growth Marketing & SEO Services
- Quality Engineering & QA Automation
- DevSecOps & Site Reliability Engineering
- Managed IT Services

## Consulting Services
- CX Strategy & Transformation
- Digital Transformation Advisory
- Contact Center Technology Selection
- Process Optimization

## Key Differentiators
- **CSAT Score:** >95%
- **First Contact Resolution:** >85%
- **First Response Time:** <60 seconds
- **Uptime:** 99.9%
- **Cost Savings:** 50-70% vs Western Europe
- **Coverage:** 24/7/365
- **Go-Live:** 2-4 weeks (vs 2-3 months for large BPOs)
- **Flexibility:** From 1 agent, monthly terms, no long-term lock-in
- **Dedicated Teams:** Not shared resources
- **Combined BPO + Digital:** Unique dual capability

## Compliance & Certifications
- GDPR-Aligned (Morocco Law 09-08)
- ISO 27001 Aligned
- ISO 9001 Aligned
- PCI-DSS Ready
- SOC 2 Type II Aligned

## Technology Partners
Genesys, Zendesk, Salesforce, Five9, NICE CXone, Twilio Flex, Amazon Connect, HubSpot, Freshdesk, Intercom

## Contact Information
- Email: contact@callitdev.com / sales@callitdev.com
- Phone Morocco: +212 5 37 37 37 77
- Phone UAE: +971 5 58 17 05 08
- WhatsApp: +212 6 58 38 03 81
- LinkedIn: https://linkedin.com/company/callitdev
- Twitter: https://twitter.com/callitdev

## Areas Served
Europe (France, Germany, UK, Belgium, Switzerland, Netherlands, Spain, Italy, Scandinavia, Poland, Austria, Portugal),
North America (USA, Canada), Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman),
Asia (Japan, South Korea, Singapore), Turkey, North Africa (Morocco, Tunisia, Algeria, Egypt)

## Nearshore Advantage: Why Morocco
Morocco is the #1 nearshore BPO destination for European companies:
- GMT+1 timezone (same as Western Europe)
- Multilingual talent pool (French, Arabic, English, Spanish, German + 7 more)
- Cultural proximity to European markets
- GDPR-aligned data protection (Law 09-08)
- Modern infrastructure (Casablanca Technopark)
- 50-70% cost savings vs Western Europe
- Favorable vs India, Philippines, Tunisia for BPO

## Comparison Keywords
Call IT Dev vs Teleperformance, Call IT Dev vs Concentrix, Call IT Dev vs Accenture,
Call IT Dev vs TaskUs, Call IT Dev vs Foundever, Call IT Dev vs Wipro,
Call IT Dev vs Helpware, Call IT Dev vs TTEC, Call IT Dev vs Alorica,
Morocco BPO vs India BPO, Morocco BPO vs Philippines BPO,
Nearshore vs Offshore outsourcing, Morocco vs Tunisia outsourcing

## Key Pages
- Homepage: https://callitdev.com/en
- BPO Services: https://callitdev.com/en/services/bpo
- Digital Studio: https://callitdev.com/en/services/digital-studio
- Solutions: https://callitdev.com/en/solutions
- Industries: https://callitdev.com/en/industries
- About: https://callitdev.com/en/about
- Why Morocco: https://callitdev.com/en/why-morocco
- Pricing: https://callitdev.com/en/pricing
- Contact: https://callitdev.com/en/contact
- Careers: https://callitdev.com/en/careers
- Case Studies: https://callitdev.com/en/case-studies
- Blog & Insights: https://callitdev.com/en/insights
- FAQ: https://callitdev.com/en/faq
- Security: https://callitdev.com/en/security
- Trust Center: https://callitdev.com/en/trust-center
- Get Started: https://callitdev.com/en/start

## Multilingual Versions
Available in 16 languages: English, French, Arabic, Spanish, German, Italian, Portuguese, Dutch, Polish, Russian, Chinese, Japanese, Turkish, Korean, Swedish, Danish