AI-Augmented Back Office Operations

CALL IT DEV combines trained back-office operators with LLM and OCR copilots for data entry, claims adjudication, KYC/AML reviews, invoice indexing, and contract abstraction. Dual-key human QA on every record, full audit trail, SOC 2-aligned controls. 30-50% productivity uplift vs traditional BPO. From €3/hour.

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai

AI-Augmented Back Office Operations

CALL IT DEV combines trained back-office operators with LLM and OCR copilots for data entry, claims adjudication, KYC/AML reviews, invoice indexing, and contract abstraction. Dual-key human QA on every record, full audit trail, SOC 2-aligned controls. 30-50% productivity uplift vs traditional BPO. From €3/hour.

Frequently Asked Questions

How much does BPO call center outsourcing cost?

CALL IT DEV nearshore agents in Morocco start at €3/hour all-in (recruitment, supervision, QA, technology). Pricing scales by language, complexity, and 24/7 coverage; we send a fixed-rate proposal within 24 hours.

How fast can you launch a new outsourced team?

A standard 5–10 seat pod goes live in 2–4 weeks: week 1 scoping & recruitment, week 2 training & shadowing, weeks 3–4 ramp to target volume with daily QA. Larger ramps (50+ seats) typically take 6–8 weeks.

Are you GDPR compliant and ISO-aligned?

Yes. All CALL IT DEV operations follow GDPR-compliant data handling, ISO 27001-aligned security controls, NDAs, role-based access, and SOC 2-ready evidence packs available on request from our Trust Center.

Which languages do your agents cover?

We staff native or near-native agents in 21+ languages — English, French, Spanish, German, Italian, Portuguese, Dutch, Arabic, Mandarin, Japanese, Korean, Russian, Polish, Turkish, Hindi and more — from Casablanca, Madrid, and Dubai.

What engagement models do you offer?

Dedicated FTE (per-agent / month), shared pools (per-minute or per-contact), pay-for-performance for sales, and project-based pricing for short campaigns. All models include WFM, QA, supervision and reporting.

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777