Social Media Customer Care Outsourcing

CALL IT DEV operates dedicated social media care pods responding to public comments, DMs, reviews, and crisis triage across Facebook, Instagram, X/Twitter, TikTok, LinkedIn, and YouTube. Brand-voice training, sentiment monitoring, escalation workflows to PR, 24/7 in 21+ languages. From €5.50/hour per agent. (Care only — community management, paid social, and influencer ops are scoped separately.)

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Kénitra

Social Media Customer Care Outsourcing

CALL IT DEV operates dedicated social media care pods responding to public comments, DMs, reviews, and crisis triage across Facebook, Instagram, X/Twitter, TikTok, LinkedIn, and YouTube. Brand-voice training, sentiment monitoring, escalation workflows to PR, 24/7 in 21+ languages. From €5.50/hour per agent. (Care only — community management, paid social, and influencer ops are scoped separately.)

Frequently Asked Questions

How much does BPO call center outsourcing cost?

Pricing follows our per-language hourly grid and depends on the languages, channels and coverage you need. It is confirmed in a written quote for your scope.

How fast can you launch a new outsourced team?

The start date depends on your scope, languages and recruitment needs. It is agreed with you in the written proposal.

Are you GDPR compliant?

Yes. All CALL IT DEV operations follow GDPR-compliant data handling, security-aligned controls, NDAs, role-based access, and encryption in transit and at rest, available on request from our Trust Center.

Which languages do your agents cover?

Languages are confirmed per project in a written proposal, according to the markets you serve.

What engagement models do you offer?

Dedicated FTE (per-agent / month), shared pools (per-minute or per-contact), pay-for-performance for sales, and project-based pricing for short campaigns. All models include WFM, QA, supervision and reporting.

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Kénitra — contact@callitdev.com — +212-537-373777