Teleperformance dominates the French-speaking BPO market, but they're not the only option. Here are the best alternatives for companies serving francophone markets.
**1. Call IT Dev (Morocco)** — Fastest-growing specialist combining BPO and digital development. Native French from Casablanca. 3-200 agents. Go live in 2-4 weeks. Best for: mid-market companies wanting agility + quality.
**2. Intelcia (Morocco)** — Large Moroccan provider with 8,000+ agents. Strong quality culture. Best for: companies wanting a large Morocco-based provider.
**3. Outsourcia (Morocco/Madagascar)** — French-Moroccan provider focused on francophone markets. 3,000+ agents. Best for: French companies wanting a culturally aligned partner.
**4. Webhelp/Concentrix (Morocco/France)** — European leader with significant Morocco presence. Best for: companies wanting a European-headquartered provider.
**5. Sitel/Foundever (Morocco/Tunisia)** — Global player with established Morocco operations. Best for: companies wanting a global brand with North Africa presence.
| Provider | Size | Go-Live | Min. Agents | French Quality | BPO + Dev |
|---|---|---|---|---|---|
| Call IT Dev | 200+ | 2-4 wks | 3 | Native | ✓ |
| Intelcia | 8,000+ | 4-8 wks | 20 | Native | ✗ |
| Outsourcia | 3,000+ | 4-6 wks | 10 | Native | ✗ |
| Webhelp | 5,000+ | 6-10 wks | 20 | Native | ✗ |
| Foundever | 3,000+ | 6-12 wks | 20 | Native | ✗ |
For programs under 200 agents where speed, flexibility, and personal attention matter, mid-market specialists like Call IT Dev deliver better value than enterprise giants.
**Explore your options.** [Get a comparative proposal](/en/contact) from Call IT Dev.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777