Nearshore Morocco starts at €3/hour all-in (recruitment, supervision, QA, technology). Typical fully-loaded ranges: €6–€12/hour for shared pools, €1,200–€1,800/month per dedicated FTE. Offshore Philippines/India is cheaper on paper but the timezone gap, attrition and rework usually erase the savings.

Per-agent (dedicated FTE) wins on steady, predictable volume and complex workflows. Per-minute fits volatile or seasonal contact flow. Per-contact (pay-per-resolution) suits high-volume L1 support with clear SLAs. We can mix models — e.g. dedicated L2 + per-minute L1 overflow.

Language (native English/French/German cost more than Spanish/Arabic), 24/7 coverage, regulated industry (healthcare, finance), CRM/tooling complexity, attrition risk and training depth. Voice costs more than chat/email; technical support costs more than basic FAQ.

Yes. Dedicated pods start at 5 seats for 3 months minimum. Shared pools start at 50 contacts/month. Pilots of 2–3 seats for 4 weeks are available to de-risk the engagement.

Our €3/hour all-in includes recruiting, supervision, QA, WFM, training, technology and reporting. The line items you add yourself: your CRM/ticketing licenses, telephony minutes if you bring your own carrier, and any one-off integration work.

Morocco: €3–€12/hour, native French and Arabic, GMT timezone with the EU, GDPR-aligned. Philippines/India: $2–$6/hour, English-only, 7–12h timezone gap, data-transfer constraints under GDPR. For EU customers, Morocco wins on language, timezone and compliance.

Share your inbound/outbound volumes, languages, SLAs and tools. We send a fixed-rate proposal within 24 working hours covering FTE count, ramp plan, technology and pricing per model.