Fintech companies face a unique paradox: customers demand instant, 24/7 support for their money-related concerns, yet most fintechs operate lean teams focused on product development. Outsourcing customer support solves this by providing enterprise-grade service without the overhead.
[Call IT Dev](https://www.callitdev.com) serves fintech companies from seed-stage startups to publicly traded platforms, with PCI-DSS certified agents handling everything from account inquiries to fraud disputes.
| Function | Description |
|---|---|
| Account issues | Login problems, profile updates, account recovery |
| Transaction disputes | Chargebacks, unauthorized transactions, refund processing |
| KYC verification | Identity document review, video KYC support, compliance checks |
| Fraud alerts | Real-time fraud notification handling, account freezing, investigation support |
| Card services | Activation, PIN resets, limit changes, lost/stolen card procedures |
| Payment support | Failed transfers, payment status inquiries, currency conversion questions |
| Onboarding support | New user guidance, feature walkthroughs, first-transaction assistance |
Financial data security is non-negotiable. Call IT Dev maintains PCI-DSS Level 1 compliance:
Beyond PCI-DSS, we implement:
Fintechs grow fast — and support volume grows even faster. Call IT Dev's scaling model:
| Growth Phase | Team Size | Ramp-Up Time |
|---|---|---|
| Seed / Series A | 5-15 agents | 7 days |
| Series B | 15-50 agents | 14 days |
| Series C+ | 50-200 agents | 21 days |
| Enterprise | 200-500+ agents | 30 days |
We maintain a trained bench of agents ready for rapid deployment, so you never miss a growth milestone.
| Tier | Agents | Rate |
|---|---|---|
| Startup | 5-10 | From €4/hour |
| Growth | 11-50 | From €3.50/hour |
| Scale | 51-200 | From €3/hour |
| Enterprise | 200+ | Custom pricing |
Our agents work natively within your existing tools:
A Series B European neobank outsourced 35 support seats to Call IT Dev. Results after 8 months:
[Explore our technical support services](https://www.callitdev.com/en/services/bpo/technical-support) or [contact us to start your pilot](https://www.callitdev.com/en/contact).
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### How do you protect sensitive financial data? We implement PCI-DSS Level 1 controls including network segmentation, data masking, no-screen-capture policies, biometric facility access, and quarterly penetration testing.
### Can you handle KYC verification processes? Yes. Our agents are trained on identity document verification (passports, national IDs, utility bills), video KYC procedures, and AML compliance screening.
### What happens during rapid scaling events? We maintain a pre-trained agent bench that can be deployed within 48 hours for urgent scaling needs. Our workforce management team monitors your volume forecasts and proactively prepares capacity.
### Do you support cryptocurrency exchanges? Yes. We serve crypto exchanges and DeFi platforms with support for wallet inquiries, transaction tracking, swap issues, and regulatory compliance questions.
### What languages do you cover for fintech? We provide fintech support in English, French, Arabic, Spanish, German, Dutch, Portuguese, Italian, and 20+ additional languages.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777