Why is Casablanca ideal for call center operations?
Casablanca offers: CET timezone (same as Paris/Berlin), multilingual French-Arabic-English talent pool, 50-70% cost savings vs Europe, world-class fiber optic infrastructure, and proximity to Europe (3h flight to Paris).
How many agents does CALL IT DEV have in Casablanca?
500+ agents across our Casablanca operations, with capacity to scale to 1,000+. We are one of the largest multilingual call centers in Morocco.
What makes CALL IT DEV different from other Casablanca call centers?
Our unique dual BPO + Digital Factory model. We don't just handle calls — we build custom software, AI solutions, and digital platforms. One partner for both customer operations and technology.
What security controls does the Casablanca center maintain?
Information security controls aligned with recognized frameworks, restricted and least-privilege handling of payment card data, GDPR-aligned operations, encryption at rest and in transit, and audit logging. We undergo annual independent audits and penetration testing.
Can I visit the Casablanca center?
Absolutely. We welcome client visits and encourage them. Casablanca is 3h from Paris, 1.5h from Madrid, 3.5h from London. We organize facility tours, team introductions, and QA sessions.
How do I get started?
Use our instant order wizard at /order to scope service, team size and contact details — you get a quote in under 2 minutes, no credit card required. Or book a 15-minute discovery call.
How is pricing calculated?
We price per agent per hour. Multilingual nearshore rates start at €4-€5/hour fully loaded; team size, language mix, shift coverage and contract length affect the final rate.