CALL IT DEV staffs live chat and messaging queues across web chat, WhatsApp, in-app, and Messenger. Sub-30-second median response, 5 concurrent chats per agent, full CRM integration. 21+ languages, 24/7 coverage, generative-AI suggested replies with mandatory human review. From €3/hour per agent.
CALL IT DEV nearshore agents in Morocco start at €3/hour all-in (recruitment, supervision, QA, technology). Pricing scales by language, complexity, and 24/7 coverage; we send a fixed-rate proposal within 24 hours.
A standard 5–10 seat pod goes live in 2–4 weeks: week 1 scoping & recruitment, week 2 training & shadowing, weeks 3–4 ramp to target volume with daily QA. Larger ramps (50+ seats) typically take 6–8 weeks.
Yes. All CALL IT DEV operations follow GDPR-compliant data handling, ISO 27001-aligned security controls, NDAs, role-based access, and SOC 2-ready evidence packs available on request from our Trust Center.
We staff native or near-native agents in 21+ languages — English, French, Spanish, German, Italian, Portuguese, Dutch, Arabic, Mandarin, Japanese, Korean, Russian, Polish, Turkish, Hindi and more — from Casablanca, Madrid, and Dubai.
Dedicated FTE (per-agent / month), shared pools (per-minute or per-contact), pay-for-performance for sales, and project-based pricing for short campaigns. All models include WFM, QA, supervision and reporting.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777