Technical Support Outsourcing — L1 / L2 / L3

CALL IT DEV provides outsourced technical support across all tiers — L1 triage, L2 troubleshooting, L3 engineering escalation. ITIL-aligned processes, 95%+ FCR, average handle time under 7 minutes. Coverage for SaaS, telecom, IoT, fintech, e-commerce, and hardware. 24/7 in 21+ languages from Casablanca, Madrid, and Dubai. From €3/hour.

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai

Technical Support Outsourcing — L1 / L2 / L3

CALL IT DEV provides outsourced technical support across all tiers — L1 triage, L2 troubleshooting, L3 engineering escalation. ITIL-aligned processes, 95%+ FCR, average handle time under 7 minutes. Coverage for SaaS, telecom, IoT, fintech, e-commerce, and hardware. 24/7 in 21+ languages from Casablanca, Madrid, and Dubai. From €3/hour.

Frequently Asked Questions

How much does BPO call center outsourcing cost?

CALL IT DEV nearshore agents in Morocco start at €3/hour all-in (recruitment, supervision, QA, technology). Pricing scales by language, complexity, and 24/7 coverage; we send a fixed-rate proposal within 24 hours.

How fast can you launch a new outsourced team?

A standard 5–10 seat pod goes live in 2–4 weeks: week 1 scoping & recruitment, week 2 training & shadowing, weeks 3–4 ramp to target volume with daily QA. Larger ramps (50+ seats) typically take 6–8 weeks.

Are you GDPR compliant and ISO-aligned?

Yes. All CALL IT DEV operations follow GDPR-compliant data handling, ISO 27001-aligned security controls, NDAs, role-based access, and SOC 2-ready evidence packs available on request from our Trust Center.

Which languages do your agents cover?

We staff native or near-native agents in 21+ languages — English, French, Spanish, German, Italian, Portuguese, Dutch, Arabic, Mandarin, Japanese, Korean, Russian, Polish, Turkish, Hindi and more — from Casablanca, Madrid, and Dubai.

What engagement models do you offer?

Dedicated FTE (per-agent / month), shared pools (per-minute or per-contact), pay-for-performance for sales, and project-based pricing for short campaigns. All models include WFM, QA, supervision and reporting.

CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777