Companies expanding internationally face a critical challenge: customers overwhelmingly prefer support in their native language. A 2025 CSA Research study found that **76% of consumers prefer to buy products with information in their own language**, and 40% will never purchase from websites in other languages. For businesses selling across Europe, the Middle East, or globally, multilingual support isn't optional — it's a revenue driver.
Building an in-house multilingual team is prohibitively expensive. Hiring native German, Dutch, Arabic, and Portuguese speakers in a single office requires premium salaries, complex HR management, and significant overhead. The alternative? [Call IT Dev](https://www.callitdev.com/en/services/bpo) delivers **customer support in 29+ languages** from our Casablanca hub, starting from just €3 per hour.
Our agent pool covers the world's major business languages:
**European languages:** English, French, Spanish, German, Dutch, Italian, Portuguese, Swedish, Danish, Norwegian, Finnish, Polish, Czech, Romanian, Hungarian, Greek, Bulgarian, Croatian, Slovak
**Middle Eastern & African:** Arabic (MSA, Gulf, Levantine, Maghrebi), Turkish, Hebrew, Swahili, Amharic
**Asian languages:** Mandarin Chinese, Japanese, Korean, Hindi, Malay/Indonesian
Each language team includes native or C2-level speakers recruited specifically for customer-facing roles and trained on your product, brand tone, and industry terminology.
Morocco's unique position at the crossroads of Europe, Africa, and the Middle East makes it a natural hub for multilingual operations:
This linguistic diversity means we can staff a 10-language support operation from a single location — eliminating the complexity of managing multiple offshore centres.
Hiring native speakers locally is expensive. A German-speaking customer service agent in Frankfurt costs €42,000–€55,000/year. A Dutch speaker in Amsterdam costs €36,000–€48,000/year. With Call IT Dev:
| Language | Local cost/hr | Call IT Dev cost/hr | Savings |
|---|---|---|---|
| German | €28–€35 | €4–€6 | 80% |
| Dutch | €22–€30 | €4–€6 | 78% |
| French | €18–€25 | €3–€5 | 78% |
| Arabic | €20–€30 | €3–€5 | 82% |
| English | €18–€28 | €3–€5 | 80% |
We deliver multilingual support across every channel your customers use:
A multilingual support operation can be live within **7–14 business days**:
[Get your multilingual support quote](https://www.callitdev.com/en/contact) today.
### How many languages can you support simultaneously? We currently support 29+ languages and can add additional languages within 2–4 weeks through our recruitment network. Most clients start with 3–5 languages and expand over time.
### Are your agents native speakers or learned speakers? We prioritise native speakers (C2 level) for all customer-facing roles. Each agent undergoes a language proficiency assessment before assignment to ensure they meet native-level standards.
### Can you handle low-volume languages cost-effectively? Yes. For languages with fewer than 50 tickets per week, we offer shared agent models where bilingual agents handle multiple languages or clients, keeping costs manageable.
### How do you maintain quality across different languages? Each language team has a dedicated QA monitor who is a native speaker. We conduct weekly quality audits, CSAT tracking by language, and monthly calibration sessions to ensure consistent quality.
### Do you provide translated knowledge bases and macros? Yes. We can translate your existing knowledge base, email templates, and chat macros into all supported languages as part of the onboarding process.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777