Concentrix is one of the world's largest BPO providers with 300,000+ employees across 70+ countries. They're excellent for enterprise programs with 500+ agents. But for small and mid-market companies (5-200 agents), there's a better option.
**1. Speed**: We deploy production-ready teams in 2-4 weeks. Concentrix's enterprise processes typically take 6-12 weeks.
**2. Attention**: Your program is not one of thousands. You get a dedicated account manager who knows your business intimately.
**3. Flexibility**: Need to add 5 agents next month? No bureaucracy, no change orders, no committee approvals. Just a conversation and a plan.
**4. Pricing**: Our overhead is lower, and savings are passed to you. Typical savings of 15-25% vs. equivalent Concentrix programs.
**5. Dual Capability**: Unlike pure BPO providers, we combine customer experience with digital development. Need a customer portal? A mobile app? An API integration? Same partner.
**6. Cultural Fit**: We're founder-led, entrepreneurial, and relationship-driven. SMBs often feel lost in a 300,000-person organization.
If you need 500+ agents across 5+ countries with enterprise-grade compliance certifications (SOC 2 Type II, ISO 27001, PCI DSS Level 1), Concentrix is a strong choice. They're built for that scale.
If you need 5-200 agents with fast deployment, personal attention, competitive pricing, and the flexibility to grow (or shrink) without friction, Call IT Dev is your partner.
**See the difference.** [Get a comparison proposal](/en/contact).
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777