A senior follow-the-sun support operation for Sydney brands: Casablanca takes Sydney afternoon/evening/overnight, remote-APAC agents in our network take the Sydney morning peak, single ticket queue and shared QA reviewer pool. Australian-register calibration trained as a standalone module. Privacy Act 1988 / APP-aligned DPA, SCCs for the cross-border transfer, incident playbooks aligned with the Notifiable Data Breaches scheme. ACMA TCP Code and ASIC RG 271 / AFCA-aware complaint handling. Fully loaded €7–€12/hour ≈ A$11–A$19/hour vs. A$45–A$70 in-house Sydney.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777