Live chat has become the preferred support channel for online customers. Research shows that **live chat has the highest satisfaction rate of any channel at 92%** (Zendesk Benchmark), visitors who use chat are **2.8x more likely to convert**, and chat support costs **15–33% less per interaction** than phone support.
But staffing live chat in-house is challenging — it requires agents available during all website traffic hours, the ability to handle multiple concurrent conversations, and specialised training in written communication. [Call IT Dev](https://www.callitdev.com/en/services/bpo) provides **outsourced live chat support** with an average response time under 30 seconds, across 29 languages.
**Reactive support chat:** - Customer query resolution via chat window - Order status and tracking inquiries - Technical troubleshooting with screenshots and screen sharing - Returns, refunds, and complaint handling - Knowledge base article suggestions
**Proactive engagement:** - Triggered chat invitations based on page behaviour (time on page, cart value, exit intent) - New visitor welcome messages with tailored offers - Cart abandonment intervention — chat agents engage visitors about to leave - Upsell and cross-sell prompts during the purchase journey - Lead qualification chat for B2B websites
**Chat-to-conversion optimisation:** - A/B testing of chat triggers and messaging - Conversion tracking and attribution - Chat transcript analysis for product and UX insights - Monthly optimisation reports with recommendations
Our chat agents work natively within your existing chat platform:
Our live chat operation delivers:
We provide live chat support in all 29 supported languages. For multilingual websites, we configure:
Live chat agents start from **€3/hour** with a minimum of 3 agents. Proactive chat with conversion optimisation starts from **€5/hour**. All pricing includes platform setup, agent training, and QA monitoring.
[Launch your live chat support](https://www.callitdev.com/en/contact) with Call IT Dev.
### What is your average live chat response time? Our average first response time is under 30 seconds. 95% of chats are answered within 45 seconds.
### How many chats can one agent handle simultaneously? Our trained agents handle 3–4 concurrent chat sessions while maintaining quality. This is above the industry average of 2–3 concurrent chats.
### Can live chat agents also handle email and social media? Yes. Our agents can be cross-trained to handle chat, email, and social media inquiries, providing omnichannel coverage from a single team.
### Do you support proactive chat triggers? Yes. We configure proactive chat triggers based on visitor behaviour — time on page, scroll depth, cart value, exit intent, and custom events. These triggers are continuously optimised for conversion.
### Can you integrate with our chatbot? Yes. We work alongside AI chatbots (Intercom Fin, Drift, Zendesk AI) in a hybrid model where the bot handles simple queries and seamlessly hands off complex issues to our human agents.
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777