Teleperformance is the world's largest BPO company with 400,000+ employees. They acquired Majorel in 2023, further cementing their dominance in Morocco and EMEA. They deliver enterprise quality at massive scale.
Call IT Dev delivers that same quality — with the agility and personal touch that mid-market companies need.
When a company with 50-200 agents signs with Teleperformance, they often experience: - Long sales cycles (3-6 months to close) - Complex onboarding processes (6-12 weeks to go live) - Account manager rotation (your contact changes every 12-18 months) - Pricing that reflects enterprise overhead - Change requests that require formal processes
We've studied the best practices of enterprise BPOs and distilled them into an agile, mid-market-friendly delivery model:
| Metric | Call IT Dev | Teleperformance |
|---|---|---|
| CSAT | >95% | >93% |
| FCR | >85% | >82% |
| QA Score | >92% | >90% |
| Go-Live Time | 2-4 weeks | 6-12 weeks |
| Min. Program Size | 3 agents | 20+ agents |
Teleperformance is the right choice for Fortune 500 programs with 1,000+ agents across multiple continents. For everything else, Call IT Dev offers better value, faster execution, and more personal service.
**Experience the difference.** [Request a proposal](/en/contact).
CALL IT DEV — Software, AI and dedicated tech teams — Casablanca | Madrid | Dubai — contact@callitdev.com — +212-537-373777